Travel with clarity

Cancellations & refunds

Last updated: 9 October 2026

Your cancellation conditions

Cancellation conditions depend on the airlines, hotels and other suppliers in your trip. Your written proposal will state the cancellation deadlines, any non-refundable items and any Tentwood Trips service fee before you pay.

How to cancel

Email [email protected] with your booking reference and the services you want to cancel. You can also call or WhatsApp us on +91 86828 68221, but please follow up by email so there is a written record. Your cancellation is complete once we confirm it in writing.

Flights, hotels, cruises and activities

Each service can have different cancellation and change rules. Your booking confirmation will show which items are refundable and which are not. No-shows, late cancellations and unused services may reduce or remove any refund.

Visas and insurance

Visa fees paid to authorities are usually non-refundable, and insurance policies follow the insurer’s own refund rules. A visa refusal does not automatically cancel or refund the rest of your booking.

Refunds

We will explain in writing how your refund is worked out, including any supplier charges and fees. Refunds are normally paid back to the original payment method. The time it takes depends on the suppliers and banks involved, and we will keep you updated.

If a supplier cancels

If a supplier cancels or significantly changes a service, we will explain your options, such as an alternative or a refund. You will not be forced to accept a voucher where you are entitled to a refund.